top of page
  • Black Instagram Icon
  • Black Pinterest Icon
  • Black Facebook Icon

Terms and conditions

Please read in full

Privacy Policy

MiniMeKicks is completely committed to protecting the privacy of our site visitors and customers. Therefore we will not disclose information about our customers to third parties except where it is part of providing a service to you.

Consent
Your Consent is important to us too. Therefore we will never sell your name, address, e-mail address, credit card information or any other personal information to any third party without your consent.

Communication & Marketing
If you have made a purchase from our store (thank you!) we may occasionally update you on our latest products, news and special offers via e-mail if you opt-in to receive email marketing communications from us. You can opt-out at any time.

Website Statistics
We may record statistics about the number of visitors to this Website or number of purchases made for improvement purposes. This is to help it improve the services to our customers and ultimately provide the most appropriate products.

Protecting your security
We may use personal information provided by you in order to fulfill necessary anti-fraud checks. This information may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm identity for security purposes.

Third party websites
Our site may contain links to and from other websites. If you follow a link to any of these websites, please note that they have their own privacy policies and we do not accept any liability for these policies.

Contacting us
MiniMeKicks is committed to protecting your privacy. All personal information collected through this website will be held securely in accordance with the UK’s Data Protection Act 1998. For any further queries or comments please contact us using our contact form.

Return/Exchange Policy

Return and Exchange Policy

​

At MiniMeKicks, we are dedicated to providing you with the best shopping experience. We understand that sometimes items may not fit perfectly, and we've streamlined our exchange process to make it as smooth as possible.

​

Exchange Requirements

​​

Currently Minimekicks only accepts exchanges under certain circumstances but we do not accept returns as our items are custom made. 

​

Time period: You must notify us of your issue within 48 hours of delivery. Return items must be scanned by delivery courier within 3 days of approved returns.

​

Please ensure that any exchange items meet the following criteria:

​

  • Unused and Unworn: Items should be in their original, unused, and unworn condition.

  • Original Packaging: Return the item in its original packaging with all tags still attached.

  • Documentation: Include any documentation that came with the item.

  • No smell

Reasons for Exchanges

​

We do not support returns. We do offer exchanges for the 3 following reasons only:

​

  1. Wrong Size: If you order an item in the wrong size, we're here to help. Read below for our exchange process.

  2. Damaged Items: If an item is found to be damaged upon inspection by us, we will replace the item.

  3. We send you the wrong item

​

Exchange Policy for Wrong Size Chosen

​

If you ordered an item in the wrong size and need to exchange it for a larger or smaller size there is a $25 fee. A portion of this fee will cover a return label and shipping of the replacement item. Exchanges must be for the same item, Please follow these steps:

​

​

  1. Approval: Contact us via text to get the exchange approved.

  2. Place New Order: Place a new order for the correct size online.

  3. Enter coupon code "EXCHANGE": During the checkout process.

  4. Choose Shipping option "exchange fee"when completing the order.

  5. Next we will send you a return label via email.  You must ship the incorrect item back to us within 48 hours of placing the new order.

  6. Text Tracking Info: Text us the tracking information for the return shipment.

  7. Item Replacement: Once we receive and inspect the new item, we will ship the correct one to you.

​

Items That May Not Qualify for Exchanges

​

Please note that the following examples may not qualify for returns or exchanges:

​

  • Final Sale Items: Items designated as "Final Sale" are typically non-returnable unless they are faulty.

  • Used or Worn Items: Items that have been used or worn and cannot be resold as new. 

  • Items with an odor

  • Items Without Original Packaging: Items returned without their original packaging or with missing tags.

  • Custom-Made or Altered Items: Items that have been custom-made or altered to your specifications, as they are unique and cannot be resold.

  • Intimate or Personal Items: For hygiene reasons, intimate apparel and personal care items may not be eligible for returns unless they are faulty.

  • Items Beyond the Return Timeframe: 14 Days

We are committed to ensuring that your returns and exchanges are processed efficiently and promptly. If you have any questions or need further assistance regarding our return and exchange policy, please contact our customer support team. We are here to assist you in any way we can.

Shipping

Order Processing and Ready-to-Ship Items

Most orders placed before 2 PM EST typically ship within 24 to 48 hours. Please note that processing times may vary during product launches or high-demand periods. During such times, standard processing times may be delayed, and we appreciate your understanding and patience.

For time-sensitive occasions like birthdays, we recommend placing your order at least a month in advance to ensure timely delivery. However, please note that specific delivery dates cannot be guaranteed.

Orders are processed in the order they are received, with priority given to Overnight and 2-Day orders.

Communication Responsibility

Clear and timely communication is essential. If you have a specific date by which you need your order, please reach out to us via text, Instagram direct message, or email to inform us of your requirements. This allows us to better meet your expectations.

If you notice that your order status has not updated within 2-3 business days, please contact us promptly to verify there are no issues with your order.

Estimated Shipping Times within the U.S.

  • Priority Mail: Typically takes up to 5 business days to arrive once shipped.

  • Next Day Shipping: Most U.S. addresses receive packages within 1 day, though it may take up to 2 days depending on processing times.

While we strive to ensure timely shipping, delays caused by the shipping carrier are beyond our control.

Signature Confirmation Option

To ensure secure delivery, we offer Signature Confirmation as an option. If you are concerned about the safety of your package due to an unsecured mailbox or delivery area, we strongly recommend selecting this option at checkout. But you will have to notify us first that you want this option.

Shipping Insurance Requirement

All orders include shipping insurance to provide protection against lost or damaged shipments. The cost of insurance is included in your shipping fee.

Lost, Stolen, or Delayed Shipments

If your shipment is lost, stolen, or delayed, please:

  1. Contact the courier directly to report the issue.

  2. Inform us via email and also text message that your package has been lost or stolen. include yopur name and order number.

For stolen items, file a police report and keep a copy for the insurance claim. We will assist in resolving the matter, but claims may take time. Once the courier’s investigation is complete, we can replace items up to a value of the shipment once claim is processed. If the original items are no longer in stock, we will provide alternative options. Insurance claims for lost or stolen cannot be claimed until 20 days after said delivery. And can take several weeks before a claim is paid.

International Shipments

We are pleased to offer worldwide shipping, with delivery typically taking 7-14 days. Customs clearance times may vary, potentially affecting overall delivery times. Please be aware that international orders may be subject to customs duties and fees imposed by the destination country. It is important to understand your country's import duties and regulations to avoid unexpected charges or delays. These fees are the customer’s responsibility.

While we make every effort to ensure timely delivery, international arrival times are not guaranteed due to factors such as customs delays.

Need Help?

If you have any questions or require assistance, please contact our customer support team. You can give us a call or text at 267-243-6969. We are here to help!

Sizing

At our store, we follow a simple age-based sizing system similar to European retailers like H&M. Here's a quick reference for our sizes:

​

- 12 months: Size 12 months
- 2 years: Size 2
- 3 years: Size 3
- 4 years: Size 4
- 5 years: Size 5
- 6 years: Size 6
- 7 years: Size 7
- 8 years: Size 8
- 9 years: Size 9
- 10 years: Size 10
- 11 years: Size 11
- 12 years: Size 12
- 13 years: Size 13
- 14 years: Size 14
- 15 years: Size 15
- 16 years: Size 16

​

Each item may fit differently, so we encourage you to read the item descriptions carefully, as they'll provide insights on how that particular piece runs. If an item is true to size and your child falls between two sizes, we recommend opting for the larger size. Ultimately, you know your child's size best, so trust your instincts!

Thank you for shopping with us, and happy browsing!

bottom of page