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Terms and conditions

Please read in full

Privacy Policy

MiniMeKicks is completely committed to protecting the privacy of our site visitors and customers. Therefore we will not disclose information about our customers to third parties except where it is part of providing a service to you.

Consent
Your Consent is important to us too. Therefore we will never sell your name, address, e-mail address, credit card information or any other personal information to any third party without your consent.

Communication & Marketing
If you have made a purchase from our store (thank you!) we may occasionally update you on our latest products, news and special offers via e-mail if you opt-in to receive email marketing communications from us. You can opt-out at any time.

Website Statistics
We may record statistics about the number of visitors to this Website or number of purchases made for improvement purposes. This is to help it improve the services to our customers and ultimately provide the most appropriate products.

Protecting your security
We may use personal information provided by you in order to fulfill necessary anti-fraud checks. This information may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm identity for security purposes.

Third party websites
Our site may contain links to and from other websites. If you follow a link to any of these websites, please note that they have their own privacy policies and we do not accept any liability for these policies.

Contacting us
MiniMeKicks is committed to protecting your privacy. All personal information collected through this website will be held securely in accordance with the UK’s Data Protection Act 1998. For any further queries or comments please contact us using our contact form.

Return/Exchange Policy

Return and Exchange Policy

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At MiniMeKicks, we are dedicated to providing you with the best shopping experience. We understand that sometimes items may not fit perfectly, and we've streamlined our exchange process to make it as smooth as possible.

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Exchange Requirements

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Currently Minimekicks only accepts exchanges under certain circumstances but we do not accept returns as our items are custom made. 

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Time period: You must notify us of your issue within 48 hours of delivery. Return items must be scanned by delivery courier within 3 days of approved returns.

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Please ensure that any exchange items meet the following criteria:

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  • Unused and Unworn: Items should be in their original, unused, and unworn condition.

  • Original Packaging: Return the item in its original packaging with all tags still attached.

  • Documentation: Include any documentation that came with the item.

  • No smell

Reasons for Exchanges

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We do not support returns. We do offer exchanges for the 3 following reasons only:

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  1. Wrong Size: If you order an item in the wrong size, we're here to help. Read below for our exchange process.

  2. Damaged Items: If an item is found to be damaged upon inspection by us, we will replace the item.

  3. We send you the wrong item

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Exchange Policy for Wrong Size Chosen

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If you ordered an item in the wrong size and need to exchange it for a larger or smaller size there is a $30 fee. A portion of this fee will cover a return label and shipping of the replacement item. Exchanges must be for the same item, Please follow these steps:

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  1. Approval: Contact us via text to get the exchange approved.

  2. Place New Order: Place a new order for the correct size online.

  3. Enter coupon code "EXCHANGE": During the checkout process.

  4. Choose Shipping option "exchange fee"when completing the order.

  5. Next You must ship the incorrect item back to us within 48 hours of placing the new order.

  6. Text Tracking Info: Text us the tracking information for the return shipment.

  7. Item Replacement: Once we receive and inspect the new item, we will ship the correct one to you.

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Items That May Not Qualify for Exchanges

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Please note that the following examples may not qualify for returns or exchanges:

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  • Final Sale Items: Items designated as "Final Sale" are typically non-returnable unless they are faulty.

  • Used or Worn Items: Items that have been used or worn and cannot be resold as new. 

  • Items with an odor

  • Items Without Original Packaging: Items returned without their original packaging or with missing tags.

  • Custom-Made or Altered Items: Items that have been custom-made or altered to your specifications, as they are unique and cannot be resold.

  • Intimate or Personal Items: For hygiene reasons, intimate apparel and personal care items may not be eligible for returns unless they are faulty.

  • Items Beyond the Return Timeframe: 14 Days

We are committed to ensuring that your returns and exchanges are processed efficiently and promptly. If you have any questions or need further assistance regarding our return and exchange policy, please contact our customer support team. We are here to assist you in any way we can.

Shipping

Order Processing and Ready-to-Ship Items

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Orders placed before 12 noon EST typically ship within 24 to 48 hours. However, please note that processing times can vary, especially during product launches or high-demand periods. During such times, standard processing times may lag, and we appreciate your patience.

For special occasions like birthday outfits, we recommend placing your order at least a month prior to the event to ensure timely delivery. However, please understand that we cannot guarantee specific arrival dates.

Orders are processed in the order they are received. If you need to expedite your order and cut the processing line, we offer a Rush Shipping Processing service for an additional cost at checkout. Just choose a shipping that says expedited processing. 

Communication Responsibility

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Effective communication is crucial. If you have a specific date by which you need an outfit, we encourage you to communicate with us often as possible. The responsibility for timely communication lies with the customer. Please reach out to us through text, direct message on Instagram, or email to inform us of your special requirements and to ensure that we can meet your expectations. If you have an order that has not updated its status in 2 to 3 days please reach out to make sure there is no complications with your order. 

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Estimated Shipping Times within the U.S.

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Once shipped, Priority Mail orders typically take up to an estimated 5 business days to arrive within the U.S. Please be aware that the actual delivery time may vary depending on the shipping method you choose at checkout.

For Next Day shipping, please keep in mind that while most U.S. addresses receive packages within 1 day, it may take up to 2 days using this shipping method, considering processing time. While we cannot guarantee a specific date or time of package arrival, we will make every effort to expedite the shipping process.

Any delays in post-delivery will be the responsibility of the shipping carrier.

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Signature Confirmation Option

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For added security, we offer the option of Signature Confirmation. If you are concerned about the safety of your package and do not have a secure mailbox or a management office to accept packages, we recommend selecting Signature Confirmation.

In some cases, mail carriers may leave packages outside, making them susceptible to theft. Choosing Signature Confirmation helps ensure the secure delivery of your package.

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Shipping Insurance Requirement

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To provide added protection in case of lost or damaged shipments, purchasing shipping insurance is now a requirement for all orders. Insurance is included in the price of shipping paid.

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Lost/stolen or Delayed Shipments

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In the unfortunate event of a lost or delayed shipment, it is crucial that you contact the courier directly to report the issue. Once you have contacted the courier, please send us an email and text message to inform us about the situation. If you suspect the item was stolen please file a police report and keep a copy for the insurance company. We will work diligently to assist you in resolving the matter. Once a claim has been submitted it may take some time for the matter to be resolved. Once the courier concludes their investigation we will be able to replace items up to $350 worth. If these items are no longer in stock we will show you new options. 

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International Shipments

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We are delighted to offer worldwide shipping, and international orders typically take 7-14 days to reach their destination.

Please be aware that international orders may be subject to customs duties and fees when they reach the destination country. These fees are not imposed by MiniMeKicks and are not paid to MiniMeKicks. We have no control over these fees, and they are the responsibility of the customer.

While we will do everything in our power to ensure that your package arrives on time, please understand that no arrival time is guaranteed by us. Arrival times may vary due to factors beyond our control, including customs delays for international shipments.

If you have any questions or require further assistance regarding your order or MiniMeKicks' shipping policy, please do not hesitate to contact our customer support team. We are here to assist you!

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